Terms of service

Working draft pending legal review. The text may change before final publication and is not yet the definitive contractual offer. For questions, write to contact@clinesto.ro.

1. Who we are

Clinesto is a software service (SaaS) for clinics and medical practices, operated by [Company name], company number [Company number], trade register number [Trade register number], registered address [Registered address] (“Clinesto”, “we”).

General contact: contact@clinesto.ro. Data protection: privacy@clinesto.ro.

2. Who these terms apply to

The service is intended for professionals only: clinics, practices and medical groups (the “Customer”). The person accepting these terms confirms that they are authorised to act for the Customer.

These terms, the chosen plan and the Data processing agreement (DPA) together form the contract between the Customer and Clinesto.

3. The service

Clinesto provides scheduling, patient records, invoicing, patient communication and AI-assisted features, available at app.clinesto.ro. The exact features depend on the chosen plan.

We may improve and change the service. We will not remove an essential feature of a paid plan without 30 days’ prior notice.

4. Free trial

We offer a 30-day free trial, with no card required. At the end of the trial, the account moves to a paid plan only if the Customer chooses so. Otherwise, the account is suspended and data is handled as described in section 9.

5. Plans and prices

The subscription is charged per active practitioner per month. Reception and admin users are unlimited.

The available plans are Cabinet, Clinic and Group. Prices shown on the pricing page exclude VAT.

• Monthly: no minimum term; can be cancelled with 30 days’ notice.
• Annual: paid upfront; includes 2 months free.
• Plan changes: possible at any time; differences are prorated.

We may change prices with 30 days’ notice. New prices apply from the next billing period.

6. Payment

Invoices are issued at the start of each billing period. If an invoice remains unpaid, after a reminder, we may suspend access until the amounts due are paid. Data is not deleted during a suspension.

7. Availability and support

• Cabinet and Clinic: target availability of 99.5 % per month, without a contractual service credit commitment.
• Group: SLA of 99.9 % per month, with the conditions and service credits described in the plan’s SLA annex.

Planned maintenance is announced in advance and, where possible, carried out outside business hours.

Support is available by email at contact@clinesto.ro and from within the app. Higher plans may include additional channels and guaranteed response times, as shown on the pricing page.

8. Acceptable use

The Customer and its users must not:

• use the service for unlawful purposes or to send unsolicited messages;
• try to gain unauthorised access to the service or to other customers’ data;
• test, overload or bypass security measures without written consent;
• copy, resell or decompile the software;
• share user accounts between several people.

The Customer is responsible for its users’ accounts and for keeping login credentials confidential. We recommend enabling two-factor authentication (2FA) for all users.

9. Customer data

The Customer remains the owner of the data entered into the app. For patient data, the Customer is the controller and Clinesto is the processor, as set out in the DPA.

• The Customer can export all data free of charge, in a structured format, at any time and at the end of the contract.
• After termination, we keep the data for 30 days to allow export. We then delete it, except data the law requires us to retain.

10. Clinical decisions and artificial intelligence

Clinesto is an administrative and documentation tool. It is not a medical device and is not intended for the diagnosis, treatment or prevention of disease.

Outputs generated by the AI features are drafts. The clinician must review and validate them before use. The Customer and its medical staff remain solely responsible for clinical decisions.

11. Intellectual property

The software, the Clinesto brand and the documentation belong to [Company name]. The Customer receives a non-exclusive, non-transferable right to use the service for the duration of the subscription.

Suggestions from the Customer may be used to improve the service, without any obligation on Clinesto.

12. Liability

To the extent permitted by law:

• Clinesto’s total liability is limited to the fees paid by the Customer in the 12 months before the event giving rise to the claim;
• Clinesto is not liable for indirect loss, such as loss of profit, loss of goodwill or business interruption.

These limitations do not apply where the law forbids limiting liability, for example in cases of fraud or gross negligence.

13. Term and termination

The contract runs for as long as the subscription is active. The Customer can cancel a monthly plan with 30 days’ notice. An annual plan ends at the end of the paid period unless renewed.

Either party may terminate the contract with immediate effect if the other party seriously breaches these terms and does not remedy the breach within 15 days of notice.

14. Changes to these terms

We may change these terms with 30 days’ notice, sent by email or in the app. If the Customer does not agree, it may terminate before the changes take effect.

15. Governing law and disputes

The contract is governed by Romanian law. Disputes are settled by the competent courts of [the registered office of Clinesto], unless mandatory law provides otherwise.

16. Contact

Questions about these terms: contact@clinesto.ro.